DELIVERY & SHIPPING COST
The delivery period shall be 2 to 10 days after the confirmation is sent, depending on the delivery address. However, in accordance with the current applicable laws, the maximum period within which Nano by Saurina must deliver the order, except in cases of force majeure or unforeseeable circumstances, is 30 days from the date of confirmation of the sale. In any case, the USER shall have the right to cancel the contract immediately if the requested Product is not delivered within the specified period.
Delivery is free of charge for purchases costing €200 and over. For purchases under €200, the cost of delivery is €8.
The products shall be delivered to the address given by the USER in the order. On delivery of the order, the customer shall be requested to sign their acceptance thereof. If the order is seen to have been tampered with or if the packaging is in poor condition, the USER must reject the delivery, informing Nano by Saurina of the reasons for this.
For security reasons, Nano by Saurina shall not process any orders to post office boxes, nor shall it accept orders wherein it is not possible to identify the physical person who is to receive the order.
One or several products within an order may be returned, even after they have been opened, as long as the product is practically unused. Nano by Saurina shall perform the relevant checks for acceptance of the return: checking the packaging and any damage suffered during transport, and checking the product and the reasons why it is not suitable for use. If the amount of product is the same as the original amount, we shall proceed to send out a new product at no cost to the user, or to refund the purchase amount. To process the return, the contact data indicated on the website must be used to send an email notifying the incident. Nano by Saurina shall then send a courier service to collect the product(s) and the original packaging.
Only payment in advance by credit card or PAYPAL shall be accepted. The purchase shall be sent once it has been confirmed that the payment has been charged to the credit card specified by the USER or via PAYPAL. If it is not possible to charge the USER for the necessary amount for any reason, the sale will be cancelled and the USER shall subsequently be notified by email.
Credit card payments shall be processed using the secure payment platform (VISA? 4B?). The USER’s bank may apply additional security measures, which may vary significantly from one bank to another (for example a PIN code, SMS, etc.) and are not carried out by NANO BY SAURINA SLU, which shall simply receive confirmation of the transaction once the USER’s purchase operation has been completed via the payment platform.
When payment is made via other payment services (PayPal, etc.), the USER confirms and guarantees that they are the owner of the account used to make the purchase. Customers will only by charged the amounts corresponding to the transaction after receipt of a confirmation email from Nano by Saurina.
TERMS AND CONDITIONS OF ONLINE SALE
Once you have placed your order, you will receive an email at the email address provided with the purchase details, confirming receipt of your order and acceptance of the general terms and conditions.
Purchases made through the online store of the website www.nanobysaurina.eu will be subject to current regulations and legislation. The sales transactions are understood to have been made by NANO BY SAURINA SLU, with registered office in Calle Provenza, 282 pl. -1 08008 Barcelona.
Purchases made through the online store are subject to the payment of Value Added Tax (VAT) pursuant to current regulations for physical persons or legal entities resident in European Union Member States.
The use of the online sales services regulated by these General Terms and Conditions of Online Sale is reserved exclusively for consumers (hereinafter, the USER/S), in other words physical persons over the age of 18 not acting for the purpose of any commercial, business, productive or professional activities they may undertake. The resale or transfer, for commercial or professional purposes, of the products purchased on the website is strictly prohibited.
In the event that the products requested by the USER are not available, Nano by Saurina shall inform the USER immediately by email and cancel the order. If some of the order items are available, the USER shall be asked whether they wish to receive the available products or cancel the entire order.
Nano by Saurina reserves the right to modify the articles offered for sale on the website at any time and without prior warning.
The USER may view the products they have selected on the “Cart” page. Before confirming the order, the USER should check that the content of their “Cart” is correct, fill in the form and follow the instructions provided on the website. The USER must confirm that they have read and accept these Terms and Conditions of Online Sale. The purchase process shall be completed when the USER has clicked on the place order button, thus confirming their order, and made the payment. Nano by Saurina will then receive notification of the order and will process the delivery.
The USER gives their consent and authorises Nano by Saurina to issue an electronic invoice, which will be sent in PDF format to their email address. However, the USER has the right to withdraw said consent at any time and to request a printed invoice, which Nano by Saurina will issue and send to their postal address.
INTELLECTUAL AND INDUSTRIAL PROPERTY
Nano by Saurina guarantees the authenticity and high quality of the Products offered for sale on the Website.
The content published on the Nano by Saurina website, online store and products, especially the designs, texts, graphs, icons, tradename, brand, software and any other elements that may be put to industrial and commercial use are subject to intellectual and industrial property rights held by Nano by Saurina or by third parties that have given due authorisation for the use thereof on this website. Under no circumstances shall it be understood that any licence is granted or any withdrawal, transfer or total and/or partial assignment is performed regarding said rights, nor that any right or expectation of rights is granted, particularly concerning the alteration, exploitation, reproduction, distribution or public communication of the content without the prior express authorisation of Nano by Saurina the corresponding holders of the rights.
APPLICABLE LEGISLATION AND JURISDICTION
These General Terms and Conditions of Online Sale shall be governed by and interpreted in accordance with Spanish law. Website users and customers who use or purchase the products offered on the website shall submit to the jurisdiction of the Courts of Barcelona.